Additionally, close to 80% of people prefer chat because they get immediate answers to their questions (point 13).īusinesses realize that chat is the way to build engagement and relationships with customers, and it is creating a whole new world of marketing and transactions. Customer experiences online are the next competitive area for businesses and will determine revenue increases.įor example, about 75% of consumers want live chat while on a website, either shopping or looking for a service (point 12), and millennials are 20% more likely to use live chat than Baby Boomers (point 17). These methods of communication will make life more vibrant and propel people toward more consequential and useful interactions with one another.Ĭhat is essential to helping consumers, businesses and developers move forward in their lives, albeit in all different ways.Ĭonsumers are looking for better, richer and live experiences that can be shared on a large or small scale, as well as more personalized and immediate interactions. While the pandemic is hopefully in the rear view mirror, it ushered in a period in which new and innovative chat technologies were created.

Innovators then and now are quick to create new paths forward to keep people connected. It is the wave of the future for faster, more efficient communications. adults say this, compared with 53% in an April 2020 Center survey.”Ĭhat brought people closer together.

Every aspect of life became enmeshed in the need for people to be a part of a community in more meaningful ways.Īccording to the Pew Research Center, “The share of Americans who describe the internet as essential for them during the pandemic has risen slightly over the past year. However, Covid changed everything the need to connect became stronger as people became more isolated.

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